CDK Support Cares

At CDK, our customers are at the heart of everything we do. We deliver personalized, proactive support through intuitive software solutions and deep industry expertise.

Whether you're looking for quick answers or expert guidance, our experienced agents are standing by to keep your dealership running smoothly—every day..

Access the Customer Care Portal, CDK University and all your applications in CDK Unify

If you haven’t upgraded to CDK Unify, please call support to talk with an agent.

Customer Care Portal: Where Help Happens 24/7

Our Customer Care Portal provides seamless and efficient access to several support options for all CDK products, including AI-driven self-service, live agent chat, phone support and online case submissions. Then update, monitor, and analyze your support cases to easily stay on top of resolution progress.

Search

Our AI-driven knowledge base search provides quick answers to your questions 24/7

Chat

Live agent chat provides quick and convenient answers to any question

Call

Speak with an agent to address urgent questions

Submit

Submit an online case 24/7 for less urgent topics

I've never been told no by CDK. I've never called and said, "No, we can't do that." It's just been, "You know what? Hold on. Let me find somebody. We're going to get this done.

Josh Edwards • Service Manager, Car Pros

I've been doing this for 25 years now in this industry and out of all the companies that we deal with, CDK, time and time again, has always provided us with exceptional customer service.

Bryan Nunes • F&I Manager, Future Chevrolet

When everything is all coming from one central location and one phone number, it's consistent and it builds confidence for the customer

David Nieves • Service Advisor, Benzel Busch

Our Commitment in Numbers

When you partner with CDK, you gain more than a solution — you gain a support experience designed for speed, reliability, and expertise.

>90%

Customer Satisfaction*

<1 Min

Chat Response Time

<2 Min

Phone Response Time

10+ Yrs

Average Team Tenure

*Retently 2025 CSAT Benchmarks

Chat or Talk With an Agent

Primary Support

Online: Customer Care Portal

Call: 866.668.5394
Monday - Friday, 7:00 a.m. - 10:00 p.m. ET*
Saturday, 7:00 a.m. - 8:30 p.m. ET
Sunday, 10:30 a.m. - 7:30 p.m. ET

Phone Support Routing Menu

*Chat is available in the Customer Care Portal Monday through Friday during the phone support hours listed above.

Need Operational Support?

Billing Helpdesk

Call: 866.510.5103
Email: [email protected]
Monday - Friday, 8:00 a.m. - 5:00 p.m. ET

Laser Device Supplies and Branded Specialty Items

CDK Printer Toner

Call: 800.704.7110
Email: [email protected]
Online: CDK Hub
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET

Laser Printer Paper

Call: 800.786.4416
Email: [email protected]
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET

Checks, Printer Supplies and Branded Specialty Items

Call: 800.237.2372
Email: [email protected]
Online: CDK EasySource
Monday – Friday 8:00 a.m. – 6:00 p.m. ET